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Reviews of LensCrafters

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  Patti Bunston Added 2018-03-21

  ★ ★ ★ ★ ★
  We have been going to LensCrafters in Newmarket Upper Canada Mall for years. We decided to give the one in Georgian Mall in Barrie a try. Firstly we are greeted by a well dressed and warm and welcoming gentleman named Gary. We told him why we were here and he told me I could check out this area while he took my husband to check out the men's glasses. I didn't know what I wanted to do so he helped me by taking the top four and putting them on the screen by taking pictures of me wearing them. It made the choice much easier then as you could see yourself actually in them and compared to the others. He was very calm with me as I changed my mind over and over again. So what started out as two sets of glasses with new lenses and a new set of sunglasses with new lenses ended up to be new lenses put in my old frames not another set of new glasses but a set of sunglasses that were new. I had in the end decided I didn't need the second pair of glasses right away. He was so professional and we had a few good laughs with him it was a very enjoyable visit. Very very disappointed that they don't do it in 1 hour anymore but then this is a sign of the times. All in all this experience was it 10 out of 5
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  Sarah Oster Added 2018-02-09

  ★ ★ ★ ★ ★
  Excellent customer service. Told me the frames I got weren't going to fix my lenses so I got to choose a new pair at no extra cost. Also answered any questions I had. Definitely going back there when I need a new pair of glasses as I love my new ones!

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LensCrafters Stores | Glasses & Eye Exams
Browse prescription glasses, sunglasses and designer eyeglass frames at a at one of the over 900 LensCrafters locations. Schedule your eye exam today.
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